A year after claiming that its AI chatbot could do the work of 700 representatives, Klarna is turning back to people to handle more of its customer service work. The buy now, pay later firm now wants ...

Klarna said this week that an artificial intelligence chatbot is doing work equivalent to hundreds of people, drawing fresh attention to the impact that new forms of machine learning may have on how ...

Headlines announcing Klarna’s AI pullback were wrong, its CEO says. Instead of retreating, it’s handing more tasks to the bots. Klarna’s AI push has been the loudest, if not the boldest, attempt to ...

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See more of our trusted coverage when you search. Prefer Newsweek on Google to see more of our trusted coverage when you search. The CEO of e-commerce site Klarna expressed concerns about how ...

Klarna CEO Sebastian Siemiatkowski has announced plans to beef up its human customer service team after artificial intelligence replaced 700 workers. The "buy now, pay later" company's use of AI to ...

Klarna CEO Sebastian Siemiatkowski bragged on Tuesday that his company’s new OpenAI-powered customer service chatbot was doing the work of 700 people—nearly two years after Klarna laid off about 700 ...

Klarna has a new employee of the month: artificial intelligence. The Swedish fintech giant quietly launched an AI assistant around four weeks ago that has since handled 2.3 million conversations, ...

Klarna‘s favorite new employee never takes a coffee break. The buy now, pay later platform announced this week that, within one month, its artificial intelligence-powered assistant has handled ...

Klarna CEO Sebastian Siemiatkowski cloned his voice for a hotline that lets customers share feedback in real time, replacing traditional surveys with interactive dialogue. Callers can chat with the AI ...

Just how much can artificial intelligence transform a fintech’s core marketing and customer service functions — and its bottom line? Klarna, a global BNPL online shopping company, offers a real-time, ...